Post COVID Return to Practise Protocols | Alma Vale Centre

Welcome to Alma Vale Centre.

We are offering treatments with the following precautions, to ensure hygiene standards are maintained, reduce potential viral transmission and to keep all of us safe and well.

 

Risk Assessment

I have conducted an extensive formal risk assessment, as guided by the British Acupuncture Council.

 

Prior to your appointment

You will be sent a consent form before your appointment. This is to assess whether you, or anyone you live with have recently been unwell, or whether you are shielding or vulnerable. This form needs to be filled in and sent back the day before your treatment.

Please cancel your appointment if you have any symptoms of cough, fever or chills, sore throat, shortness of breath, recent loss of taste or smell, a new skin rash, or have been in contact with anyone who has any of the above symptoms. There is 50% charge for these cancellations.

It may be deemed best that you do not come in until your health or the COVID guidelines change.  Do contact your practitioner with any queries.

Video consultations are available from some practitioners:

  • Acupuncture clients may be offered a video consultation, with recommendations of acupressure and lifestyle changes.
  • Chinese herbal medicine can be prescribed by video call.
  • Physiotherapy clients may be given stretches and exercises over a video call.

 

Face to Face Treatments

All practitioners will wear either a facemask or visor; please wear your own face mask on entering the clinic and during your treatment. Your practitioner will have a small number of masks for sale should you forget yours.

Touch-free hand sanitizer is to be used immediately on entering and leaving Alma Vale Centre. Practitioners will thoroughly wash their hands between clients.

There is now an additional 15 mins between appointments.

This gives time to clean and disinfect the couch, chair arms, door handles, doorbell, card reader and any other touch points. It also gives time for the room to air, thus reducing viral load.

In addition, our rooms have anti-viral essential oils in vaporisers, reducing viral load.

Appointment times are staggered to maintain social distance. This reduces clients passing one another or waiting in communal areas.

Our couches are now either used without covers and sheets, to facilitate cleaning between clients, or fresh covers and sheets are used per client.

All treatment pillows and bolsters have vinyl washable covers, which are cleaned between each treatment. Couch roll will be covering the couch.

Please will you:

  • Arrive on time; we have no waiting facilities at present.
  • Bring your own clean towel or covering to place over you if you think you may be cold, and a bag to put it in at the end of the session.
  • Bring your own water bottle, as we cannot supply drinks.

 

Payment

Online or card payment only.

 

Many thanks for your cooperation in this.

Jill Glover
Director
Alma Vale Centre

 


NHS Test Track and Trace at the Alma Vale Centre

Recording your details and how your information is used.

To support NHS Test and Trace (part of the Department for Health and Social Care) in England, I have been mandated by law to collect and keep a limited record of patients and visitors who come onto the premises, for the purpose of contact tracing. By doing this, and by sharing these records with NHS Test and Trace where requested, I can help to identify people who may have been exposed to the coronavirus.

As a patient/visitor of Alma Vale Centre you will be asked to provide the following basic information:

  • your name
  • contact phone number
  • date of visit, and your arrival and departure times

As the data controller for the collection of your personal data, I will be responsible for compliance with data protection legislation for as long as I hold your information. When that information is requested by the NHS Test and Trace service, at that point they would be responsible for compliance with data protection legislation for that period of time.

The NHS Test and Trace service, as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from us/me, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

In addition, if you only interact with me during your visit, my name will be recorded alongside your information.

NHS Test and Trace have asked me to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. I will only share information with NHS Test and Trace if it is specifically requested by them.

For example, if another patient at the clinic reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of patient/visitor details for a particular time period (for example, over a particular treatment slot, day, two-day period).

I will require you to prebook appointments for visits or to complete a form on arrival.

Under government guidance, the information I collect may include information which I would not ordinarily collect from you and which I therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by me 21 days after the date of your visit.

However, the government guidance may also cover information that I would usually collect and hold onto as part of ordinary dealings with you (for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and I will use it as I usually would, unless and until you tell me not to.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation which this clinic is subject to. The legal obligation to which I am subject, means that I am mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that I hold about you.

You have the right to request that I erase personal data about you that I hold (although this is not an absolute right).

You have the right to request that I restrict processing of personal data about you that I hold in certain circumstances.

You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact me, Jill Glover, in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

I keep my privacy notice under regular review, and I will make new versions available on my privacy notice page.

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